FAQ

Q: What if I can’t print my label?
A: No problem. Check the “mail my label” box at checkout, and we’ll send it to you! Too late for that? Email us and we’ll help you out.

Q: Where do I get a box?
A: We strongly encourage you to reuse a box you already have at home. We find small to medium-sized boxes tend to be the perfect size (think your standard Amazon delivery box). Need a box? Email us and we’ll help you out.

Q: What items do you accept?
A: Cell phones, tablets, laptops, power cords and peripherals, gaming consoles and controllers, gps units, printer cartridges, cameras, audio equipment, and the like.

Q: Is there a weight limit?
A: For the cost of a single label, you can send us as many small electronics as will fit in your box, up to 30 pounds.

Q: How do I mail my box?
A: Shipping is simple! Scrubb uses the United States Postal Service. Because your package is ready to go, you can bypass post office lines and drop it off at the counter or even use usps.com to schedule a home or office pickup.

Q: What should I avoid sending?
A: Please consider the health and safety of your mail carrier when packing your Scrubb box! No hazardous waste (mercury, fluorescent bulbs, etc) or large electronics (microwaves) will be accepted.

Q: How is my data removed?
A: Scrubb partners with Tech Dump, a mission-based nonprofit that specializes in electronics recycling. Tech Dump’s trained staff provides NIST/DOD-compliant data removal. Our electronic destruction methods allow reuse of the drive when possible, and third-party auditing ensures our processes are secure and effective.

Q: Where (and how) are my electronics recycled?
A: Whenever possible, we will try to find new uses for the electronics we receive. If that’s not an option due to condition or age, we will responsibly process and recycle the devices here in the United States.

Q: How much does it cost?
A: A Scrubb shipping label costs $25 and includes a free tracking code. This covers the cost of shipping and data removal for up to 30lbs of small electronics.